FAQ

HOW DO I MAKE A PURCHASE?

Once you have found an item, choose your size and colour (if applicable) and click on the ‘ADD TO CART’ button on the product page.
Review the items in your shopping bag by clicking the ‘SHOPPING BAG ICON’ link at the top of the page.
Click on ‘PROCEED TO CHECKOUT’ to complete your order.

HOW CAN I PAY?

You can make payments directly via transfer to our bank account (Account Name: IJC Premium Exclusive Ltd. Bank: Diamond Bank Plc. Account Number: 0063897637)

I’M HAVING TECHNICAL ISSUES

Please contact us on orders@anyawu.com

I’VE FORGOTTEN MY PASSWORD TO MY ACCOUNT – WHAT SHOULD I DO?

To re-set your password, follow the ‘LOST YOUR PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

WHICH COUNTRIES DOES ANYA WU SHIP TO?

We ship nationwide. For international shipping rates please contact us via email at orders@anyawu.com or call +234 701 853 4290.

MY ORDER HAS NOT ARRIVED YET

Please email us at orders@anyawu.com or call +234 701 853 4290. We’ll reply within 24 hours and do our best to sort out your order.

HOW LONG DOES DELIVERY TAKE, AND HOW MUCH DOES IT COST?

Delivery within Lagos takes 5 business days. Other states take 7 business days. Delivery rates are N1,000 within Lagos (excluding Epe, Ikorodu and Badagry), N2,000 within Abuja, Port Harcourt, Epe, Badagry & Ikorodu. Other states – N3,000.

CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details within 24 hours of placing your order. To make changes to your order contact our customer care team via email at orders@anyawu.com or call +234 701 853 4290.

HOW DO I RETURN OR EXCHANGE AN ITEM?

An exchange or return can be made at any of our stores. Please read our return/exchange policy here (insert link to return /exchange policy)

WHAT IF I’M NOT SATISFIED WITH MY ORDER?

If you are not happy with your order, you can return it and get a store credit of the full value of your order or make an exchange.

WHAT IF I NEED ADJUSTMENTS MADE TO THE DRESS?

Amendments to the fit or length of the dress can be made. Please contact us to book an appointment by sending an email to orders@anyawu.com or call +234 701 853 4290. However no alterations can be made to the style of the dress.

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