FAQ

> HOW DO I MAKE A PURCHASE?

Once you have found an item, choose your size and colour (if applicable) and click on the ‘ADD TO CART’ button on the product page. (Change currency rates by clicking the USD or NGN icon beside product price)
Review the items in your shopping bag by clicking the ‘SHOPPING BAG ICON’ link at the top of the page.
Click on ‘PROCEED TO CHECKOUT’ to complete your order.

> HOW CAN I PAY?

You can make payments online via our secure payment gateway  or directly via transfer to our bank account . All details are on the checkout page. Select your preferred payment option and make payment. Card payments are processed immediately. However if payment is made via bank transfer, a confirmation email will be sent to you to confirm your payment. If you don’t receive a mail, kindly send an email to orders@anyawu.com to confirm your order.

> I’M HAVING TECHNICAL ISSUES

Please contact us on orders@anyawu.com

> I’VE FORGOTTEN MY PASSWORD TO MY ACCOUNT – WHAT SHOULD I DO?

To re-set your password, follow the ‘LOST YOUR PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

> WHICH COUNTRIES DOES ANYA WU SHIP TO?

We ship nationwide and Internationally to USA,UK,Canada & Ghana. For local and international shipping rates click here

If your country isn’t listed here, kindly send us an email to info@anyawu.com and a representative will be in touch.

> MY ORDER HAS NOT ARRIVED YET

Please email us at orders@anyawu.com. We’ll reply within 24 hours and do our best to sort out your order.

> HOW LONG DOES DELIVERY TAKE, AND HOW MUCH DOES IT COST?

For shipping rates and delivery time click here

> HOW DO I RETURN OR EXCHANGE AN ITEM?

Please read our return/exchange policy process here

> WHAT IF I’M NOT SATISFIED WITH MY ORDER?

If you are not happy with your order, you can return it and get a store credit of the full value of your order or make an exchange.

> WHAT IF I NEED ADJUSTMENTS MADE TO THE DRESS?

Adjustments can be made for “custom orders” only. For the process click here

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